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Profiel

Graag werk ik vanuit een strategische ambitie en maak deze ambitie concreet door deze te vertalen naar strategische doelen, een management agenda, heldere KPI’s en normen, bijpassende changekalender en effectieve performance monitoring.

Sleutel hierbij is de verbinding met mensen. Als leidinggevende geloof ik inspireren dmv een visie, faciliteren van middelen en coachen op behalen van doelen en planning.

In essentie draait het om het creëren van waarde en impact. Voor mij betekent dat het besturen en transformeren van het bedrijf, het inspireren en binden van collega’s en vooral plezier hebben.

Ik werk graag aan een moderne management agenda en help met het (op)bouwen van de benodigde, fundamentele capabilities: data, duurzaamheid, digitaal, AI en customer expertience.

Dit vraagt om het doorgronden de capabilities (vaak geformuleerd als containerbegrippen) en ze vertalen naar pragmatische instrumenten die uiteindelijk helpen bij het realiseren van de bedrijfsdoelen.

Carrière

Deputy Director Non-Life P&C Retail a.s.r. – 2023-current

Accountable for the Retail business and result at the P&C business unit at a.s.r. Consolidated portfolio of former brands: Generali, Ditzo, Europeesche, Aegon and a.s.r.
Accountable for the integration of Aegon and a.s.r. into one Non-Life company.
Responsible for running a AI-driven performance improvement program.
Serving 2.5 mln policies to 1.1 mln customers. Managing 600+ mln GWP with 350 FTE
Board member of Schadegarant and Glasgarant
Member of Mobility Committee – Verbond van Verzekeraars

Managing Director Aegon Schadeverzekering N.V. (Non-Life) 2021-’23

Accountable for the legal entity ‘Schadeverzekering N.V.’ at Aegon which consists of 3 business lines: Individual Disability, Corporate Disability and P&C Retail and 3 support units: Finance, IT and Legal. The Management team also consists of leads responsible for Risk and HR, functionally reporting to the MD.
Core responsibilities:
Integral management of the business from Strategy to Operations and from Balance Sheet to Risk Profile
1 million customers, 400 FTE, €400mln GWP
Member Sectorbestuur Inkomen – Verbond van Verzekeraars
Member of Distribution Committee – Verbond van Verzekeraars
Key result: implementation of new strategy, redesign organizational structure, strong improvement of the financial result: costs reduced by EUR 2.5 mln. Portfolio growth EUR 10 mln GWP. Dividend + EUR 30 mln.

Value Stream Owner Non-Life Property & Casualty Aegon 2020-’21

Accountable for the Business Line Property & Casualty within Aegon NL
Accountable for Marketing & Sales, Acceptance & Mutation, Claims handling, Service Desk Claims, Bodily Injury, Expertise and Recovery, Product development and the Agile Release Train.
Chairman of the Value Stream Board for the integral management of Business, IT, Finance, Legal
Key results: decrease in costs, growth of portfolio from EUR 147 million to EUR 186 million.

Senior Manager Services Aegon 01/2018 – 12/2019

Responsible for Customer Service, Digital Services and Relationship Datamanagement Services.
Translate the digital vision into a transformation agenda: increase digital self-service, reduce waste contacts leading to higher NPS (+20) and lower costs (-/- EUR 3 mln).
Set up Customer Data Management for all relations of Aegon, including: master data management
Responsible for the Agile Transformation: creating the Target Operating Model of Aegon NL.

Agile Transformation Lead Delta Lloyd 08/2016 – 12-2017

Position ‘Chief Digital’ was extended with the responsibility of the Agile Transformation, including redesigning the target operating model, redesign of business processes and introduction of new functions.

Chief Digital Officer Delta Lloyd 02/2016 – 12/2017

Accountable for portfolios: digital, customer intelligence and IT&Change.
Responsible for Digital Strategy, Digital Transformation and Digital Business;
Improve Online Service (login, self service, ease of use)
Channel Development (website, my-environments, social hub, apps and tooling)
Data & Customer Intelligence (analytics, business intelligence, customer data)
IT & Change (application-, change-, portfolio management, architecture)
Manager of Digital Office with 85 digital, data and IT specialists + managing 20 feature teams

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